Frequently asked questions
Quick answers about requests, safety, and payments.
How fast can I get a driver?
Typical pickup is under 10 minutes in supported areas (varies by demand).
Are drivers vetted?
Yes — identity verification and background checks are required.
Can someone drive my car home?
Yes — choose “Driver + your car” and track the trip live.
How do payments work?
Pay in-app with card/Pix. You receive a receipt after the trip.
Can I schedule ahead?
Yes — schedule a request for later and we’ll match you closer to the time.
What if I need help during a trip?
Use the in-app emergency button and contact support via the trip screen.
Still have questions?
Reach out and we’ll help quickly.